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Shipping & Return Policy

Shipping

We do offer shipping thought UPS/FedEx Ground, UPS/FedEx Saver (3 days) and USPS Priority Mail. All orders are processed and shipped within 1 to 2 business days. Once the package was shipped a tracking will be posted in your account. You will also receive an email notification.

Return Policy

We guarantee against manufacturers' defects for 14 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 14 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 14 days of receipt of the merchandise.

Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories.

Exception Section - Items Not Covered Under this return policy:

TVs: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Gaming (includes Brand New consoles and games for all different types of systems):  All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item.  If the item is defective customer will need to contact Manufacturer.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Personal Care Items: If the item is defective the customer will need to contact the Manufacturer directly.  If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.

Items may be returned only with prior authorization.

MeoEstore is not responsible for returns not received at our warehouse.

All Return Authorizations not received within 14 days of being issued will be cancelled.

Please allow 3-7 business days for processing.

Any returned package that does not have an RMA number will be returned to sender.

Refused Delivery: Returns falling under this category will be treated as Unwanted Returns, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

All shipping and handling fees are non-refundable with an exception where MeoEstore.com has made an error by shipping and incorrect item to the customer.

Defective Items: A customer must return merchandise at their expense within 14 days from the date of delivery with prior Return Merchandise Authorization number. MeoEstore is not manufacturers. Since we are not the manufacturer, we split the shipping cost with the customer. The customer pays for the shipping returning to us, and we pay for the shipping going back to you.
If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.

Late Returns: If the return has been received to our warehouse after 20 days from the date of delivery of the merchandise, it will be sent to the customer at their expense.

We do not accept exchange or return after 14 days from the date of the delivery on all products.

Return Policy on Cell Phones and Cells Phone Accessories.

This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise. Cell Phones Information: GSM vs. CDMA and Frequency concerns. MeoEstore.com tries to provide the best quality of support for our members, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, T-Mobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, T-Mobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed.

*Cell phones which are marked as unlocked (being international phones) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. MeoEstore.com also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description. All phones intended for use with CDMA and IDEN networks are specifically marked.

*PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information. Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at MeoEstore.com.

*DOA cell phones: For the return of any Dead On Arrival cell phone MeoEstore.com. must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.

*Before purchasing cell phone, please verify with your service provider for bandwidth compatibility.

Shipping & Returns